The store with the electronic address https://sommo.gr/ is the e-shop, i.e. the electronic store for the sale of products and services via the Internet, of the individual business under the name “KOURTIDOU ATHANASIA OF KON/NOU”, based in Thessaloniki, 60 Andreas Papandreou Street – Eleftherio Kordelio – P.O. Box 56334, with VAT number 074247877 DOU Ionia Thessaloniki, and CEMI number 041627606000.
PURCHASES – PRODUCT ORDERS:
The purchase and ordering of products is done by selecting the “add to cart” indication, whereupon the product is transferred to the cart, where the quantity and individual products can be selected. Before placing the order, the consumer declares that he/she agrees and accepts the terms and conditions of purchase by selecting the relevant icon “I have read and accept the terms and conditions of purchase.”. These terms and conditions are the following :
the characteristics of the product, its price including VAT, the guarantee provided only where this is expressly provided, any applicable discounts on the price, the cost of transport costs, the ways of ordering, payment and delivery, the returns policy, information on the procedure for declaring the right of withdrawal, the obligation to pay upon submission of the order and information on the terms and conditions of use of the e-shop mentioned below.
While browsing the website of our company, the consumer, by selecting the icon of each product, in each category of shoes, bags or accessories, can be informed about all the information concerning the product, both in terms of appearance, through the photos posted, and in terms of characteristics, which are described in detail under the photo of each product.
In case a product is not available for order, next to the product there will be the indication “Out of stock”, while in case the product is available on request, there will be the indication “Available on request”. In the case where the product is available on request, the consumer will be informed by e-mail, which will be requested when placing the order, as to the date of delivery of the product after the order has been placed by the store, and the consumer will then have to confirm by e-mail that he wishes the order to be placed and that he accepts to have the product sent to him on the above date. Only after the confirmation from the consumer, the order will be completed, otherwise and in case the amount corresponding to the purchase price has already been paid by the consumer, it will be refunded to him within a reasonable period of time by the company.
In addition, after entering the data necessary for the transaction and before completing the order, the user is invited to declare that he/she has been informed of the processing of his/her personal data carried out in the context of the conclusion of the sales contract, by selecting the relevant icon “I have been informed of the processing of my personal data in accordance with the legislation of the GDPR”.
1a. Ways of ordering :
-by online order, following the steps described on our website, through our e-shop site https://sommo.gr/
-by telephone order, by calling the telephone number of the company called “Kourtidou Athanasia of Konnos” from Monday to Friday and during the hours from 10.00 a.m. to 2.00 p.m.
– by electronic order by e-mail to the following address: firstname.lastname@example.org
1b. Payment methods :
The consumer then selects the method of payment, which may be one of the following :
a. by using a debit/credit card at the time of placing the order, in which case the consumer is transferred to a secure electronic environment to enter the debit/credit card details and complete the electronic payment, while the order is completed after payment
b. by bank deposit to one of the following bank accounts of the business:
– EUROBANK : GR3602602820000180200828106
– PIRAEUS Bank : GR1201722800005280082725904
– ALFA Bank : GR620140715002002002004517
When making the deposit, the full name of the consumer and the order number should be written on the reason for the deposit.
In case of payment by bank transfer from a different bank, the consumer will be charged the transfer fee.
In this case, the order will be sent only after the total amount of the order has been deposited and the proof of payment has been sent to the e-mail : email@example.com
c. upon receipt at the physical store of the company, by cash payment or payment by pos.
1c. Completion of the order :
Upon completion of the order, the consumer receives a confirmation e-mail of the order details, sent to the e-mail address he/she has indicated when registering his/her details for the order.
In the case of payment by bank deposit, if the deposit is not made within 2 working days, the order is cancelled.
Furthermore, in the case of payment by cash on delivery, if the product is not delivered, and if the non-delivery is not due to reasons of force majeure, then the order is not delivered and the consumer is liable for the shipping costs and the shipping costs of returning the product to the company, which are borne exclusively by the consumer.
In the case of an order with collection of the product from the physical store, the product is reserved for 2 working days, and if the customer does not come to the store within this period to collect the order, then the order is cancelled.
The company reserves the right to cancel or suspend the entire order or its delivery, whatever its nature and level of execution, in the event of non-payment or partial payment of any amount of money owed by the buyer, in the event of fraud in payment or in the event of fraud or attempted fraud in the use of the company’s website https://sommo.gr.
1δ. Product pricing :
The retail prices of products in euros listed next to each product for sale are the prices in force at the time of placing the order by the consumer, including VAT and any other taxes. The selling prices of products may be modified at any time unilaterally by the company, and the price next to the product concerned will be updated accordingly.
These prices do not include delivery costs, which are invoiced in addition to the price of the products ordered by each consumer, and vary according to the place of delivery designated by the consumer.
All orders, including taxes and compulsory contributions, are payable in euros. Any overdue unpaid amount will be subject to statutory default interest, immediately upon late payment.
1ε. Mission expenses:
When creating an order, the consumer is asked to fill in the postal code of the area within Greece where the order will be delivered, or the country abroad, and then the postal code of the area of the country, and then the shipping costs are automatically calculated. If after the completion of the order, the consumer wishes to change the place of delivery, there is the possibility of informing the company via e-mail, at Sommoshoes@outlook.com.gr or by telephone at 2310387010. If the new place of delivery is in a different area from the previously determined, the consumer is charged with the difference in the cost of shipping costs, if they are higher than the previously determined shipping costs. Similarly, if the amount of the delivery costs at the new place of delivery is lower, the difference of the amount paid, which is higher than the final amount of the delivery costs, shall be refunded. Shipments are made both within Greece and abroad.
The price list of shipping costs is as follows:
The transport costs applied by the transport company cooperating with our company will apply. More specifically the transport costs are the following :
for shipments over 70 euros within Greece : free transport
for shipments under 70 euros within Greece : 4 euros
for shipments to Cyprus : 10 euro
For the existence or not of transport costs (shipping costs), the consumer will be informed when placing the order, and before the final submission of the order, as mentioned above.
The delivery time of the products depends on the delivery time according to each courier company. This is also related to the delivery policy of the courier companies, depending on various factors, including but not limited to the place of delivery.
In the event that the order cannot be executed for reasons of force majeure (e.g. strikes, weather conditions, etc.), the company will contact the consumer, either by telephone or e-mail. Products marked “on request” will be delivered as soon as they are available at the premises of the company, in which case they will be sent by courier. Deliveries are not made on Saturdays, Sundays and public holidays.
PRODUCT GUARANTEE :
The products offered for sale are free from any legal and actual defect, and are covered by the legal guarantee of good functioning. On the contrary, products available on the e-shop are not covered by the optional commercial guarantee for a specific period of time after purchase. The company provides consumers with clear instructions for use in Greek and information on the risks that may arise from their use or storage.
In case the consumer finds during delivery that the product is defective, then he has the right to return it to the company, informing the return within 7 days of receipt, either by phone at 2310387010, or by e-mail: Sommoshoes@outlook.com.gr. The costs of return are borne by the company, if the consumer sends the product by courier company. Before returning by courier, the consumer must inform the company of the courier company of his choice. Alternatively, the return of the product can be made by delivering it to the physical store of the company at 60 Andreas Papandreou Street, 60 – Eleftherio Kordelio, Thessaloniki, P.O. Box 56334. The return must be made within 10 days from the declaration of information about the return.
The product must not be damaged or damaged due to the use of the product.
The product must not be damaged or damaged in any way that can be attributed to the consumer and must be returned with the original sales receipt and its complete packaging. Once the product is checked by the company and the defect claimed by the consumer is indeed found, the product will be replaced by the company with another similar product of the same type. Only in cases where this is provided for by law, the consumer may request, instead of replacement, either a reduction in the price and the return of the defective product to the consumer, or withdrawal from the contract, in which case the customer will be reimbursed within a reasonable period of time, in the manner in which he paid the purchase price with the care of the business.
LEGAL CAPACITY OF TRADERS
Before placing an order, the buyer declares that he/she has full legal capacity to contract in accordance with these terms and conditions of use. The company cannot assume any responsibility with regard to the verification of the legal capacity of its visitors or buyers. Consequently, if a person does not have the legal capacity to order products, his/her legal representative(s) (parents, guardians) will assume responsibility for this order and, in particular, its repayment.
CANCELLATION OF THE ORDER :
The consumer may cancel the order, if the online order has been completed, and before receiving it, within 24 hours of the completion of the order. In this case, cancellation can be made by calling 2310387010, or by sending an e-mail with the cancellation request to e-mail : Sommoshoes@outlook.com.gr. The cancellation of the order will be accepted only if the product(s) has/have not been delivered to the courier company for delivery to the consumer. On the contrary, if delivery has already been made to the courier company, the provisions set out below in the chapter “Right of withdrawal from the sales contract/returns policy” shall apply.
RIGHT OF WITHDRAWAL FROM THE SALES CONTRACT/RETURN POLICY :
According to the provisions of Law 2251/1994, the consumer is entitled to withdraw from the contract of sale of products that may have been concluded with the company through the e-shop, i.e. he/she may return the product, without any explanation, within a period of 14 calendar days without giving any explanation. This applies exclusively to transactions carried out by electronic order through our e-shop site, by telephone order, or by e-mail, as described in detail in chapter 1.a “Ways of ordering”.
The withdrawal period expires 14 calendar days from the day following the day of placing the order.
In order to exercise the right of withdrawal, i.e. to return the product, the consumer must notify his decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or e-mail). The letter of withdrawal must be sent before the 14-day period expires. The declaration may be sent by post to the company’s address: 60 Andreas Papandreou, 60 – Eleftherios Kordelio, Thessaloniki, P.O. Box 56334, or by e-mail to: Sommoshoes@outlook.com.gr.
There is also the possibility of submitting the withdrawal declaration electronically using either the model withdrawal form or any other clear declaration, on the company’s website, through the contact form (here is a link to the contact form – if available). If this facility is used, the business will send confirmation of receipt of the consumer’s withdrawal in good time by e-mail to the e-mail address provided to the consumer.
If the consumer withdraws from this contract, the money paid by the consumer, including delivery costs (excluding additional costs due to the consumer’s choice to use a delivery method other than the cheapest standard delivery method offered by our company), will be refunded without undue delay and in any case within 14 calendar days from the day the company is informed of the consumer’s decision to withdraw from the contract. The refund will be executed using the same means of payment that the consumer used for the original transaction, unless expressly agreed otherwise in any case, no charges will be made for any costs of such refund.
The business has the right to delay the refund until it has received the goods back or until the consumer has provided evidence that they have sent back the goods, whichever occurs first. The consumer must send back the goods by courier or deliver them to the business at its physical store at 60 Andreas Papandreou Street, Eleftherios Kordelio, Thessaloniki, without undue delay and in any case within 14 calendar days from the day he declared that he is withdrawing from the contract. The deadline is deemed to have been met if the consumer sends back the goods before the expiry of the 14-day period. The consumer will bear the direct cost of returning the goods. The consumer is liable for any reduction in the value of the goods resulting from handling that was not necessary to determine the nature, characteristics and function of the goods.
The product must be accompanied by the original sales document.
A model withdrawal form is provided herewith, which can be used by the consumer who wishes to exercise his right to withdraw from the contract:
– To the sole proprietorship under the name “Kourtidou Athanasiasia Tuou Konou”, with its registered office in Thessaloniki, 60 Andreas Papandreou Street – Eleftherios Kordelio, VAT number 074247877, Ionia Tax Office of Thessaloniki, CTMI number 041627606000 and e-mail : Sommoshoes@outlook.com.gr
-I/We hereby confirm that I/we withdraw from my/our contract of sale of the following goods: ………………………………………….
– Ordered on (*)/received on (*) ……….
– Name of consumer(s) : ……………………….
– Address of consumer(s) : ………………………..
– Signature of consumer(s) (only if this form is communicated on paper) : ………………………………
– Date : …………………………….
The right of withdrawal cannot be exercised, according to law, in the following cases :
a. in case the product has been purchased from the physical shop of the company and the price has also been paid at the physical shop.
b. in the case of products that have been used, or worn out, or in the case of opening of the packaging.
PRODUCT CHANGES :
If, after the product has been delivered to the consumer, the consumer is not satisfied with the purchase, and if the product meets the warranty specifications (and is therefore not defective), the consumer has the right to request a replacement (for example, if he/she ordered the wrong shoe size). In this case, he can either call our company’s telephone number 2310387010, or send an e-mail to e-mail : Sommoshoes@outlook.com.gr, within 14 days of receipt of the product, requesting the replacement of the product with another product of his choice. In case the new product is more expensive in price than the product to be returned, the company will notify either by telephone or by e-mail, in the details provided by the consumer when submitting the request to change the product, to pay the additional amount, which is the difference between the price of the new product and the product to be returned, to be made before sending the new product. If the new product is cheaper in price than the returned product then our business will credit the consumer for the difference, within 7 working days of the new product being dispatched.
The product returned to the company for exchange must be accompanied by the original sales document.
The consumer must send back the goods by courier or deliver them to the company at its physical store at 60 Andreas Papandreou Street, Eleftherios Kordelio, Thessaloniki, without undue delay and in any case within 14 calendar days from the day that the consumer declares that he/she is withdrawing from the contract. The deadline is deemed to have been met if the consumer sends back the goods before the expiry of the 14-day period. The consumer will bear the direct cost of returning the goods. The consumer is liable for any reduction in the value of the goods resulting from handling that was not necessary to determine the nature, characteristics and function of the goods. In the case of goods for which an exchange is requested, the consumer will not be charged the cost of the second delivery of the new product obtained after the exchange.
The right of exchange cannot be exercised on products that have been used or worn by the consumer.
PARTIAL VALIDITY OF THE CONTRACT:
In the event that one or more of these General Terms and Conditions are in any way wholly or partially invalid under applicable law, then the affected terms or parts thereof shall not apply as a constituent part of the contract and the remaining terms shall normally apply between the parties. These General Conditions shall be considered by the parties to be essential and the parties agree to be bound by them and waive their right to contest any of them.
INDIVIDUAL RESPONSIBILITY OF THE USER/LIMITATION OF LIABILITY OF THE UNDERTAKING :
The responsibility for the publication or transfer of any content by the user/visitor/customer through the services of the company’s website belongs exclusively to the user/visitor/customer. Under no circumstances shall the website be held responsible for any error or damage that may arise from the use of any content transferred or posted by the user.
The use of the https://sοmmo.gr website is subject to Greek and International laws, which must not be violated.
The user agrees not to use the services of the website for:
a. posting, publishing, sending or transferring any material that is illegal, threatening, offensive, abusive or violates the personal data of third parties
b. posting, publishing, sending or transmitting by other methods to install any form of material (e.g. text, image) that infringes intellectual property rights or to install unauthorised advertising to promote products
c. Posting, publishing, sending or transmitting by other methods that infringe any copyright or other rights of third parties
d. post, publish, upload, transmit or otherwise make available any material containing digital viruses or any other electronic code, files or programs designed to destroy, damage or impair the operation of any software or computer equipment
e. infringe in any way the privacy and individual rights of other users or cause harm to minors
The user understands and accepts that the company is not liable for anything arising from third parties using the company’s website.
INTELLECTUAL PROPERTY RIGHTS :
The sole proprietorship under the name “Kourtidou Athanasia of Konnos”, with its registered office in Thessaloniki, 60 Andreas Papandreou Street – Eleftherio Kordelio, VAT number 074247877, Ionia Tax Office of Thessaloniki, with GEMI number 041627606000, is the exclusive owner of all intellectual property rights to the entire content of the website, which is an original work of authorship. These rights include both property and moral rights, as defined in Law 2121/1993. The company is the exclusive owner of the intellectual property, and the presentation of all data and information on the company’s website serves exclusively the needs of the company, and in no case implies the transfer of any of the above mentioned powers.
It is expressly prohibited to exercise any of the powers contained in the copyright of the company on the content of the website, including but not limited to : copying, reproduction, distribution, transmission, transfer, presentation, downloading, dissemination or transmission or any other use of the content of the website in any way or means for commercial or other purposes.
The names, images, and generally distinctive signs used on the company’s website are the property of the company and are protected by the relevant legislation on trademarks, distinctive signs and unfair competition.
Cookies are small text files, stored on the hard drive of the computer of the visitor of the website, through the website of our company, and provide the ability to memorize information about the personal preferences of consumers, and through them each time the visitor enters the website to retrieve this information and provide each visitor with personalized services, improving the experience and browsing the website.
Each time the consumer/visitor types the name of our company’s website into the search engine of his/her computer browser and enters our company’s website, he/she is asked to accept them in their entirety, accept some of them, or reject the cookies. Consent or not as mentioned above is given by the pop up mechanism. Depending on the choice made, the visitor’s preferences will be stored for a specific period of time. The company uses three types of cookies, which relate to the storage of preferences, advertising purposes and performance.
The user can delete cookies by deleting the web browsing history from the device used. In addition, they can revoke at any time the consent they have given to the acceptance of cookies in the “Set cookies” field.
In any case, only the absolutely necessary cookies are stored on the device of each use, in order to serve the above needs. These cookies, for which the user can give his consent or not, are :
-Absolutely necessary cookies : These cookies are necessary for the operation of the website and cannot be deactivated by our systems. They are usually configured to respond to actions such as setting privacy preferences, logging in to the site or filling in forms. If you do not accept these cookies, some parts of the website may not function.
-Functionality cookies : With these, our website becomes more functional and helpful to its customers. In case of non-acceptance of these cookies, some parts of the website may not function.
-Analysis cookies : used for the purpose of counting visits to our company’s site in order to improve us and our performance in the marketplace.
-Behavioural advertising cookies : used for the purpose of creating targeted ads for each user individually each time they visit a website.
For all 4 of the above categories, you can find the list of cookies used in detail below.
Personal data are defined as any information relating to an identified or identifiable natural person (‘data subject’), and an identifiable natural person is one whose identity can be verified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or one or more factors specific to physical, physiological, genetic, psychological, economic, cultural or social identity.
Processing of personal data is any operation which is performed on personal data, such as, but not limited to, collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, search, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
The personal data of the consumer is provided with his/her consent to the company for the purposes of concluding each sales contract, i.e. each time a person deals with the company and purchases a product through the e-shop.
The personal data collected by our company is :
the full name, e-mail address, home address, telephone number of the consumer, which are provided by the consumer – user himself when concluding the sales contract and more specifically when creating the order, and which are given with the consent of the user.
-further details, such as the VAT number, the name of the business, the tax office to which the person belongs, in case the consumer states that he/she wishes to have a purchase invoice issued, and which are provided with the user’s consent.
-information on cookies, for which the consumer has previously given his/her consent.
The personal data are kept in a secure electronic environment under the care of the Data Controller, to which only the company has access.
The business lawfully uses the personal data for the purposes of fulfilling the sales contract with the consumer contracting party, on this lawful basis of processing in accordance with European legislation on personal data (Art. 6 GDPR). It collects and processes the personal data that is strictly necessary, and does not process data belonging to special categories of personal data. In addition, the data collected are used for the purposes of communication with the company, but also for the communication of informative messages, if the user/visitor of the website has chosen to subscribe to the newsletter service. Furthermore, the company processes data in order to comply with all applicable laws, for the service of its customers, but also in the event that the data is provided by the user for the purpose of creating an account. Finally, in the event that a CV is sent to the e-mail address of our website or to our contact form by a person interested in working in our company, the data collected in this way by us are processed for the purpose of evaluating the CV and the possibility of the person’s cooperation with our company for the purpose of concluding an employment contract.
The processing is carried out lawfully by our company, on the basis of the following lawful processing bases:
(a) the data subject has consented to the processing of his or her personal data for one or more specified purposes; or (b) the processing is necessary for the performance of a contract to which the data subject is a party or in order to take steps at the request of the data subject prior to entering into a contract; or (c) the processing is necessary for compliance with a legal obligation of the controller; or (d) the processing is necessary for the purpose of safeguarding a vital interest of the data subject; or (e) the processing is necessary for the purposes of complying with a legal obligation of the controller.
The personal data processed by the aforementioned company may be communicated for the purposes of the processing as already analysed to third parties who are identified as data processors and who perform a specific function in order to fulfil the service to the consumer and complete the sale of the product. These may be :
-providers of systems for the recording and computerisation of personal customer data
-providers of services that process data on behalf of the business, such as internet service providers, who strictly comply with the provisions of the General Data Protection Regulation (GDPR) and any relevant personal data legislation.
The personal data of consumers that are collected and processed by the business as described above are kept for as long as necessary for the fulfilment of the purpose of the sales contract and in any case not for longer than 1 year. Any personal data used for the purpose of contacting the business shall be kept for as long as necessary to complete the relevant communication and in any event for no longer than 1 year. In the case of data provided by the user for the purpose of creating an account, they shall be kept until the latter withdraws his/her consent to the processing of such data. In the case where data constituting personal data have been provided in relation to the guarantee of a product, they shall be kept for the duration of the guarantee. Finally, in the event that a CV is sent to the e-mail address of our website by a person interested in working for our company, the data collected in this way by us will be kept for a period of 1 year.
The rights of the subject of personal data, i.e. the user/visitor of the website, according to the General Data Protection Regulation (GDPR) are the following:
– Right of information and access of the data subject to the personal data held and to the manner and purposes of their processing, and with regard to all relevant information : the consumer has the right to request information on the processing of his/her personal data and to obtain full access to it free of charge
– Right to rectification of inaccurate personal data concerning the data subject. Bearing in mind the purposes of the processing, the data subject has the right to request the completion of incomplete personal data, including by means of a supplementary declaration: the consumer has the right to request the correction or completion of his or her personal data as held by us, in case they are inaccurate or incomplete.
-Right to erasure (“right to be forgotten”) of personal data concerning the data subject: the consumer has the right to request that we erase his/her personal data and cease to keep them if one of the following grounds applies:
(a) the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed,
(b)the data subject withdraws the consent on which the processing is based in accordance with Article 6(1)(a) or Article 9(2)(a) and there is no other legal basis for the processing,
(c) the data subject objects to the processing in accordance with Article 21(1) and there are no compelling legitimate grounds for the processing or the data subject objects to the processing in accordance with Article 21(2),
(d) the personal data were processed unlawfully,
(e) the personal data must be erased in order to comply with a legal obligation under Union or Member State law to which the controller is subject,
(f) the personal data have been collected in connection with the provision of information society services referred to in Article 8(1).
– Right to restrict the processing of personal data: the consumer has the right to request that we do not further process his or her personal data held by us, so that we continue to hold them but do not process them further.
– Right to the portability of data provided by the data subject to a controller, as well as the right to the transfer of the data by the controller to another controller without objection from the controller to whom the personal data were provided: the consumer has the right to request that his/her personal data provided to us be provided to him/her in a structured, commonly used and machine-readable format, and also has the right to request us to
– Right to object to the processing of personal data : the consumer has the right to object to the processing of his/her data by our company at any time, unless the company invokes and proves compelling and legitimate reasons for such processing.
The person responsible for the processing of personal data is Athanasia Kourtidou of Konstantinos, resident of Thessaloniki, 60 Andreas Papandreou Street – Eleftherios Kordelio, with email address : Sommoshoes@outlook.com.gr contact tel.: 2310387010 to whom the subjects of personal data can address for any issue related to these data.
The consumer, the user and the visitor of our e-shop website, can submit a request for the exercise of his/her rights regarding personal data, as mentioned above, by e-mail to the e-mail address : firstname.lastname@example.org and will receive a reply within 1 month from the Data Controller of the company.
More specifically, the consumer, in order to revoke his/her consent to the processing of his/her personal data by us, without affecting the lawfulness of the processing carried out by us up to the moment of consent, may send his/her request by e-mail to the following address : email@example.com
To lodge a complaint about a breach of personal data legislation : the consumer may lodge a complaint and address any relevant issue to the Personal Data Protection Authority – tel. 210 6475600, www.dpa.gr